ALLCOM Communications Inc.

Telephone Systems and Sets

• Repair damaged telephone equipment (sets and systems)
• Replace damaged line and handset cords
• Replace defective telephones and jacks
• Troubleshoot problems on telephone sets (i.e.;  static, disconnects, etc.)
• Testing of lines and jacks (i.e.; telephone, fax, modem, T-1, ISDN lines, RJ11, RJ21, RJ31, RJ48 etc.)
• Service Support for all customers and their staff (i.e.; assist in the programming of time/date, speed dials, adjusting ringer volume etc.)
• Systems serviced (but not limited to):  AT&T, Avaya, Lucent, Meridian, Toshiba, Panasonic, Aastra, Mitel

Network

• Testing of network wiring to determine the speed of network
• IP Address Identification
• Testing and/or replacing patch cords
• Ping routers
• Flash hubs for network identification
• Cable certification
• Testing of individual cable pairs
• Measuring of cable length to be sure cable does not exceed maximum length
• Noise on the cable
• Jack failures
• Patch cord issues

Service Call Turn Around Times

24 hour response time for non-emergency calls

2 hour response time for emergency calls*

*Emergency calls consist of a business being affected with 50% or more down, with no phone and/or network service.

Telephone Systems and Sets

• Adding new telephone equipment (sets, systems, cards, voice/data cabling, etc.)
• Relocate telephone sets and other peripheral equipment (i.e., fax machines, Polycom speakerphones, credit card machines, etc.)
• Reprogramming of telephone systems and sets
• Main frame clean up

Network

• Install new network wiring, including ATM’s, DVR’s, Magtek, credit card machines, Coinstar, etc.
• Wire mapping
• Installing or replacing routers
• Adding network racks and patch panels
• Patch cords
• Custom color schemes for cables and jacks for easy end user management
• Network frame clean up

MAC Call Turn Around Times

24 – 48  hour response time for non-emergency calls

2 hour response time for emergency calls*

*Emergency calls consist of a business being affected with 50% or more down with no network service.

Telephone Systems and Sets

• Ordering of new telephone equipment
• Ordering of new lines and network services from AT&T
• Development of programming sheets
• Cabling for voice and data station and system equipment
• Toning-out station locations (where existing wiring is used)
• Installation of telephone lines to telephone equipment (cross connecting and programming) 
• Programming call forwarding assignments
• Installing RJ31X jacks for alarm system connection
• Installing and designating fax lines, credit card lines, coin star, etc.
• T1 and ISDN installation
• End user training on new system features and functions

Network

• Color coding cables to each location (blue and/or green=data, yellow=voice)
• Install patch panels and racks
• Provide custom length, color coded patch cords
• Installing wire managers
• Designating both the jacks and the patch panel to ensure easy end user management
• Complete and total main frame installation
• Test, confirm, and certify all cables to be VIOP ready.

Validator NT

1.  Certify 

• Certify individual Ethernet cable runs up to 1 Gigabit speed per IEEE802.3 Specifications.
• Test for T1A568 interconnect problems.  Determine fault locations, cable length and delay or noise conditions.
• Produce and print cable test schedules and cable test results.
• Qualify lines for VoIP usage

2.  Identify

• Hubs, NIC or Auto MDI/MDI-X devices.
• Identify port service:  POTS, Ethernet, ISDN, Token Ring, etc.
• Network advertised speed of components
• Hub connection location by blinking ports
• IP address with Ping function

 3.  Configure

• Configure links between nodes at Gigabit speed
• Check IP addresses on netmask, Gateway/routers and domain name servers
• Confirm links between equipment for changes or upgrades
• Access DHCP hosts to obtain network information

4.  Document

• Document the network
• Print out layouts and corresponding Cable Test Schedules
• Sample Report (PDF File)

• Working with our customer to understand needs and requirements
• Offering solutions to business communication needs, requirements and issues
• Working as a liaison between the customer and AT&T to insure that the best interest of the customer is protected, as well as insuring conformity to existing equipment, policies, practices, and procedures
• Assistance with developing and adhering to project timelines
• System design
• Attend vendor meetings
• Conversions or cut-overs for new locations added to the existing network

We  offer to companies who do not have a dedicated skilled employee in place to handle telecom issues.  We put each user in touch with our in house Help Desk /Call Center to help offer quick help to simple problems. 

• Working directly with the user when there is a service call, troubleshooting problems
• Deciphering the type of service call (related to line and/or phone issues) and who is responsible for completing  (Allcom Communications, Inc. or AT&T)
• Working directly with AT&T personnel to handle line issues.  This also includes ordering new lines, changing hunt groups, and call forwarding assignments
• Technical Support to the end user on simple phone programming.  (i.e.,  setting the time, programming speed dials, adjusting the ringer, etc.)
• Maintaining customer records (i.e., detailed list of lines, system type, phone type, count, etc.)

Contact us Today! 

860-423-7111